Returns Policy

Last updated: December 6, 2025

Overview

Due to the personalized and digital nature of our song postcard service, all sales are final. This policy applies to both digital email postcards and physical postcard deliveries. By placing an order with SongPostcard.com, you acknowledge and agree to this no-returns policy.

Why We Don't Offer Returns

Personalized Digital Content

Our service creates unique, personalized content specifically for you, including:

• Custom-generated song lyrics based on your specific prompts and preferences
• Personalized audio recordings created using AI technology
• Individually designed digital postcards with your chosen message and recipient details
• Unique QR codes and access links for digital content

Once this personalized content is created and delivered, it cannot be "returned" as it has been specifically tailored to your requirements.

Service Completion

Our service is considered complete and delivered when:

• Digital Postcards: The email containing your song postcard is successfully sent to the recipient
• Physical Postcards: The postcard is printed and dispatched via Royal Mail within 24 hours of your song audio confirmation

What This Policy Covers

No Refunds

We do not provide refunds for:

• Dissatisfaction with generated lyrics or audio content
• Changes of mind after order placement
• Recipient's reaction or response to the song postcard
• Delivery delays, lost, or damaged physical postcards during transit
• Technical issues with accessing digital content (unless due to our platform failure)
• Incorrect recipient information provided by the customer

No Exchanges or Modifications

We do not offer:

• Re-generation of lyrics or audio content
• Modifications to completed song postcards
• Changes to recipient information after dispatch
• Additional versions or alternative content

Your Responsibilities

Before Placing an Order

To ensure satisfaction with your purchase, please:

• Review all information carefully: Double-check recipient details, addresses, and your song prompt before confirming
• Understand the service: Read our Terms of Service and Delivery Information to understand what you're purchasing
• Consider the recipient: Ensure the recipient will appreciate receiving a song postcard
• Verify contact information: Confirm email addresses and postal addresses are correct and current

During the Creation Process

You have the opportunity to:

• Review generated lyrics before proceeding to audio creation
• Confirm the final audio before dispatch/delivery
• Ensure all details are correct before final confirmation

Important: Once you confirm the final audio, the order becomes irreversible and subject to this no-returns policy.

Legal Basis for This Policy

Digital Content Regulations

Under applicable consumer protection laws, businesses are not required to provide refunds for digital content that has been:

• Specifically personalized or customized for the consumer
• Successfully delivered as agreed
• Created based on the customer's specifications

Service Industry Standards

As a service provider creating bespoke digital content, our no-returns policy is consistent with industry standards for:

• Custom digital content creation
• Personalized gift services
• AI-generated content platforms
• Print-on-demand services

Exceptional Circumstances

Platform Failures

We will only consider compensation in cases where:

• Our platform fails to deliver a digital postcard due to technical errors on our end
• We are unable to fulfill the service due to system failures
• There is a demonstrable error in our processing of your order

Such cases will be reviewed individually and at our sole discretion.

What We Don't Cover

We are not responsible for and will not provide compensation for:

• Email delivery failures due to recipient's spam filters or incorrect email addresses
• Postal service delays, loss, or damage during transit
• Recipient's inability to access digital content due to their technical limitations
• Changes in recipient's contact information after order placement

Alternative Solutions

Download Your Content

To ensure you always have access to your purchased content:

• Use our download feature to save your song audio files
• Keep copies of your digital postcards
• Save recipient access links for future reference

Future Orders

If you're not satisfied with your song postcard, consider:

• Providing more specific prompts for future orders
• Choosing different lyrical themes or styles
• Reviewing examples and FAQs before ordering

Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws. However, given the personalized nature of our digital services, standard "cooling-off" periods and distance selling regulations do not typically apply to bespoke digital content that has been created and delivered according to your specifications.

Disputes and Complaints

If you have concerns about your order or believe there has been an error in our service delivery, please contact us immediately at:

Email: support@songpostcard.com

We will investigate all genuine complaints, though this does not guarantee any compensation or remedial action beyond what is legally required.

Agreement to Terms

By using SongPostcard.com and placing an order, you explicitly agree to this no-returns policy. This agreement is made clear at multiple points during the ordering process, and your completion of a purchase constitutes acceptance of these terms.

Note: This returns policy should be read in conjunction with our Terms of Service, Privacy Policy, and Delivery Information. In case of any conflict between documents, the Terms of Service shall take precedence.